The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
Patients can come into reception and complete or bring a completed copy to hand in at the surgery reception.
If you would like to know more about the Friends and Family Test, visit: www.nhs.uk/using-the-nhs/about-the-nhs/friends-and-family-test-fft/
